How we can help

We process expense claims and develop monthly statements for participants; and make prompt payments to providers. Our professional Plan Management services do not cost our participants anything, and our fees are paid in line with NDIS pricing benchmarks.

Our services

Organising the financial aspects of NDIS plans.

We will make sure claims submitted to the NDIS on your behalf are relevant and adhere to NDIS guidelines. This includes using correct budget categories, NDIS line-item codes and pricing as per the NDIS Pricing Arrangements. We monitor your spending and can advise if you’re using your plan as designed.

Assisting with the administrative aspects of NDIS plans.

We keep all records of your plan managed claimed supports. These can be copies of invoices received or any documentation relevant to the supports you require including schedule of supports and service agreements between you and the provider. We send payment remittances to providers once payments have been made and can support providers in navigating the NDIS.

Paying NDIS providers for services.

We submit payment requests to the NDIS portal for supports and services by registered and non-registered providers. These payment requests include details of the services provided, the agreed-upon rates, and any supporting documentation. Claims are submitted in an accurate and timely manner, and payments to providers are prompt.

Providing monthly statements to show how your NDIS plan funding is being used.

Using software designed specifically for NDIS participants, allows us to provide a monthly report on current plan expenditure and forecast under or over expenditure. This gives great insight into whether the plan implemented is being used as intended or if there needs to be a review of participants circumstances to have funds adjusted. The statement also shows all claims submitted up until that month, so there are opportunities to see with clarity where your funds are going.

FAQ

What is a Plan Manager?

A plan manager is a service provider like any other – we work for the participant, not the NDIS. If you have a plan managed NDIS plan, we will be able to make payment on your invoices on your behalf, keep track of your spending, and send you monthly statements. The advantage of having a plan manager is that we can pay other service providers, even if they are not NDIS registered. While we must stick to the NDIS guidelines, we work for you.

What is the cost of plan management?

That’s the good news! There is no out of pocket costs to you for plan management. The NDIS will build the fees into your NDIS plan under your Choice and Control budget. There is a one of set up cost, as well as monthly administration fees.

What does a plan manager do?

We access the funds for your NDIS plan, make claims, and pay your providers on your behalf. We want to have as little a footprint in your everyday life as possible. If we’re doing our job right, you won’t even know we’re here!

Does Developing Links have capacity to take on new clients?

We’re always happy to take on new clients. We’ve grown from very small numbers because we are so passionate and committed to providing efficient and friendly service. We’re always looking to improve our service, and to provide quality service to even more NDIS participants. Feel free to sign up here or give us a call on 1300 100 556.

How do I know what my funds are for?

The NDIS will give you a number of different budgets, each with funding given for specific purposes. It should be made clear in your meeting with your LAC, or in the plan itself. If you’re unsure, our friendly Customer Care team would be happy to discuss this with you.

Can you help me understand where my funds are going?

We want to be 100% transparent at all times with our participants. Not only will we send out a statement every month to show you everything we have processed through your plan in the last four weeks, we also encourage you to download our app here.

Am I allowed to move plan managers?

As an NDIS participant it is your choice and control who provides your services. If you’re with another plan manager, but would like to change to Developing Links, please fill out your details here, or give one of our friendly Customer Care team a call on 1300 100 556

I’m a Support Coordinator – are Developing Links going to be the best choice for my participant?

We want to be client focused in everything we do at Developing Links. We don’t believe that we can do that if we’re not enabling our participants Support Coordinators to have all the information and access they need! We have a provider portal, Careview Connect, which we’re only too happy to set our partners up on. If you have any other questions, please just call us on 1300 100 556

I’m a provider – where do I send my invoices?

Please send all your invoices to [email protected] – we pride ourselves on our 2-5 business day turn around on invoices. If you have an enquiries please contact us at [email protected]

How can I be plan managed by Developing Links?

That’s easy! Just click here or give us a call