What happens next

Commencement of services

Upon commencement of services with Developing Links participants/guardians/representatives/nominees will receive an initial email from careview. The careview app provides participants and their families with;

  • The ability to keep track of your funds
  • The ability to approve or decline invoices as they are processed by our accounts team

To ensure you are able to access careview to its full advantage please ensure you accept the phone permissions requested, this will allow the app to provide you with push notifications and the ability to view invoices.

Initially participants and their families will be prompted to log in using the NDIS number linked to the account, you will also be provided with a temporary password. Please enter the password as it appears as it is case sensitive. You will then be prompted to create your own password and a 4-digit pin number.

If you do not wish to use careview that is fine. Developing Links will always provide you with a copy of your monthly statement.

Moving plan management agencies?

If you are moving plan management agencies Developing Links recommends contacting the NDIS on 1800 800 110 to advise them of the changes. Notice may also be required with your previous plan management agency. Please check your previous service agreement as a cancellation notice period may be required. All service agreement terminations will be required in writing.

Developing Links also recommends asking the previous plan management agency to reduce their current service bookings down to zero. Developing Links will ensure all outstanding invoices in the current plan are paid in a timely manner.

Payment of invoices/notifying providers

Developing Links recommends notifying all service providers of your commencement of services with Developing Links. Invoices can be sent directly to accounts@developinglinks.com.au. Providers may contact Developing Links on 1300 100 556.

Reimbursements

All invoices for reimbursement can be sent directly to Developing Links at accounts@developinglinks.com.au.

When providing initial reimbursements please provide your bank details if you have not done so already to ensure fast efficient payments. Developing Links only require your bank account details once. They are then safely stored within our internal systems.

Statements

Statements are provided in the first week of every month either electronically via email or posted via Australia Post. If you have a preference please let us know via email or on 1300 100 556.